Return policy

You can return most items within 14 days of delivery for a refund.

Items must be unused and in the condition you received them. Return them in the original packaging, with any seals, tags and accessories.

Books must be free of writing, stickers and damage.

Some items cannot be returned for a change of mind. They are listed in section 2.

These items can be returned only if they arrive damaged, are faulty, or are not what you ordered:

• Books, workbooks and activity books that have been written in, marked or used.
• Products with a revealed, scratched or used access code, licence key or online subscription.
• Opened consumables, such as paint, glue, clay, dough and other craft materials.
• Hygiene items once unsealed, such as items that go in the mouth and chewable sensory products.
• Items made, cut, printed or personalised for you, such as flooring or carpet cut to size.
• Furniture and play equipment once assembled or installed.
• Items we ordered from a supplier specially for you, marked “Available to order”, unless we agree otherwise in writing.
• Items sold as final sale or clearance.

Please check your delivery when it arrives. If you can, note any visible damage on the delivery note before you sign it.

Tell us within 3 days of delivery. Send your order number and photos of the item and the packaging.

We replace the item or refund it in full, including the delivery charge. If a replacement is not available, we refund you.

We collect the item, or pay the return cost, at no charge to you.

If a fault appears later, contact us. We help under the manufacturer’s warranty and your rights under UAE law.

1. Contact us at info@modestedu.com or on +971 4 227 1132. Give your order number, the items and the reason for the return.
2. We reply with a return reference and instructions.
3. Pack the items securely in their original packaging, with the return reference.
4. Drop the parcel at our office or send it to the address we give you. Within the UAE we can arrange a collection.
5. We inspect the items within 3 working days of receiving them and tell you the outcome.

Please do not send items without a return reference. We may not be able to match them to your order.

If the item is damaged, faulty or wrong, we pay the return cost.

For a change of mind, you pay the return cost. You can drop the items at our Dubai office at no charge. If you would like us to collect within the UAE, we charge AED 25.00, deducted from your refund.

The original delivery charge is not refunded for change-of-mind returns.

Approved refunds go back to the original payment method only. Card payments are refunded to the same card. Bank transfers are refunded to the account that paid.

We send refunds within 7 working days of approving the return. Your bank may take a further 5 to 10 working days to show it.

Refunds include the price of the item and the VAT paid on it.

If an item comes back used, damaged or incomplete, we may refund part of the price or send the item back to you. We tell you before we do either.

For an exchange, we refund the returned item and you place a new order. Or we arrange a swap if the item you want is in stock.

You can cancel an online order before it is dispatched for a full refund, including delivery. Contact us with your order number.

Orders placed on a quote follow the return terms in that quote. Where the quote says nothing, this policy applies.

For bulk deliveries, please count the items and check for damage when they arrive. Report shortages or damage within 3 days.

Change-of-mind returns on quoted orders need our written agreement. A restocking charge may apply, and we tell you the amount before you send anything back.

Organisations that pay on invoice can choose a refund to their bank account or a credit note against future orders.

This policy adds to your rights under UAE Federal Law No. 15 of 2020 on Consumer Protection and its implementing regulations. It does not limit them. Our Terms and conditions also apply.

• Email: info@modestedu.com
• Phone: +971 4 227 1132
• Office: Office #1301, Mai Tower, Amman Street, Al Nahda 1, P.O. Box 97303, Dubai, U.A.E.